Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 30 days of receiving your order. If the item does not meet these criteria, we reserve the right to refuse the return. Please inspect your items upon receipt and contact us promptly if you wish to return any products.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within the specified return window to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring that it is returned safely.
Processing Time for Returns
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. You can expect processing of your return to take up to 7 business days. After the inspection, we will notify you via email regarding the status of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Refund Timeline
Refunds typically take 5 to 10 business days to appear in your account after processing. The exact timing may vary depending on your bank or payment provider. Please note that we do not issue refunds for shipping costs unless the return is due to a mistake on our part, such as sending the wrong item.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Final Sale Items
Items marked as final sale are not eligible for return or refund. This includes items that are discounted or part of a special promotion. Please check the product description carefully before making a purchase to avoid any confusion regarding the return policy for specific items.